Email Templates

  • The system must have the following key settings in a .env file to send e-mails successfully from the system:
COMPANY_EMAIL_SUPPORT=
COMPANY_EMAIL_INFO=
COMPANY_POLICY_SERVICE_MAIL=

MAIL_DRIVER=
MAIL_HOST=
MAIL_PORT=
MAIL_USERNAME=
MAIL_PASSWORD=
MAIL_ENCRYPTION=
MAIL_FROM_ADDRESS=
MAIL_FROM_NAME=
MAIL_REPLY_ADDRESS=
MAIL_REPLY_NAME=

(in case of mailgun)
MAILGUN_DOMAIN=
MAILGUN_SECRET=
  • These settings are also available on settings page of Admin. The keys in .env can also be changed from the settings panel.

List Of Email Templates

Appointment Status Is No Show & Unconfirmed

An e-mail will be sent to the user when the appointment status is updated as no_shows=1.

Appointment Conformation Mail

When the user creates an appointment, at that time a confirmation e-mail will be sent to the user.

Reminder E-Mail

An automatic reminder e-mail will be sent to the user for an appointment.

Appointment Notification To Store

An e-mail notification will be sent to the store admin when new appointments created.

New Ticket Creation

An e-mail will be sent to the user when he/she creates a new ticket.

Ticket Update

An e-mail will be sent to the user when the status of the ticket is changed.

Password Reset

An e-mail will be sent to the user when they request for password reset.

Ticket Notification To Store

An e-mail will be sent to the store admin when a new ticket is created.

New User Created

An e-mail will be sent to the admin when a new user or an employee is registered in the system.

Ticket Updated With Policy Number

An e-mail will be sent when the ticket policy number is updated.

Retarget E-Mail Template

An e-mail will be sent to the user when the appointment status gets updated as retarget=1.

To Update Email Template

  • To modify the e-mail template click “Edit”, it will redirect the editor to change the name, subject, and status and content of a particular e-mail in that {{variable_names}} should be kept as it is.

  • The Active status shows that the e-mail will be sent and the Deactivate status shows that the e-mail will not be sent from the system.

  • The status can also be changed from the main listing of e-mail templates from admin side by clicking on Active or Deactivate button.