Email Templates

  • The system must have following key settings in a .env file to send mail successfully from the system:
COMPANY_EMAIL_SUPPORT=
COMPANY_EMAIL_INFO=
COMPANY_POLICY_SERVICE_MAIL=

MAIL_DRIVER=
MAIL_HOST=
MAIL_PORT=
MAIL_USERNAME=
MAIL_PASSWORD=
MAIL_ENCRYPTION=
MAIL_FROM_ADDRESS=
MAIL_FROM_NAME=
MAIL_REPLY_ADDRESS=
MAIL_REPLY_NAME=

(in case of mailgun)
MAILGUN_DOMAIN=
MAILGUN_SECRET=
  • These settings also available in settings page of admin. These keys in .env can also be changed from the settings panel.

List Of Email Templates

Appointment status is no show & unconfirmed

Email will be sent to the user, When the appointment status updated as no_shows=1.

Appointment conformation mail

When the user creates an appointment at that time an confirmation mail will be sent to the user.

Reminder E-Mail

An automatic reminder email will be sent to the user for an appointment.

Appointment Notification to Store

An email notification will be sent to store admin when new appointments created.

New Ticket Creation

An email will be sent to the user when he/she creates a new ticket.

Ticket Update

An email will be sent to the user when the status of ticket changed.

Password Reset

An email will be sent to the user when it requests for password reset.

Ticket Notification to Store

An email will be sent to store admin when new ticket created.

New User Created

An email will be sent to admin when new user or employee register in the system.

Ticket Updated With Policy Number

An email will be sent when ticket policy number updated.

Retarget E-Mail Template

An email will be sent to the user when the appointment status will be updated as retarget=1.

To Update Email Template

  • To modify the email template from Edit button, It will redirect the editor to change the name, subject, status and content of a particular mail in that {{variable_names}} should be kept as it is.

  • The Active status shows that the mail will be sent and the Deactivate status shows the mail will not be sent from the system.

  • The status can also be changed from the main listing of email-templates at admin side by clicking on Active or Deactivate button.